Frequently Asked Questions

Depending on the operator and airport, plan to arrive around 2.5 to 3 hours before departure. This leaves enough time for check-in, luggage and the shuttle ride.

Security features vary by car park. Details about barriers, lighting, fencing, staff and CCTV are shown transparently in each car park description.

Use “My booking” with your booking number and email address. Available changes and cancellation terms depend on the fare you selected.

Notify the car park operator as early as possible. Their contact details are in your confirmation. Any extra charge depends on the additional parking time and operator terms.

Selected operators offer covered spaces or multi-storey car parks. Availability is shown in the offer overview and car park details.

This depends on the permitted vehicle dimensions. Check the vehicle information before booking; larger vehicles may incur a surcharge.

Available payment methods are shown during checkout and may vary by offer. The total price is displayed clearly before you complete your booking.

Your confirmation contains the meeting points for both journeys and the operator’s phone number. At the airport, also follow the signage described there.

Some car parks require key handover for operational reasons, while others let you keep it. This is clearly stated in the selected offer.

Your confirmation is emailed immediately after a successful booking. Please also check your spam folder and make sure the email address provided is correct.

Usually it is enough to show the confirmation on your smartphone. A printout can be useful if you have no internet connection while travelling.